Delete Your Account
Last updated: 20 October 2026
This page explains how drivers using the Tachyo Driver app can ask for their account and personal data to be deleted. Tachyo Driver accounts are created by your employer, who is the data controller for your driver records, so your employer’s administrator decides each request. See also our Privacy Policy and Driver Privacy Notice.
1. How to request deletion
1.1 In the app, signed in:
- (a) Open Tachyo Driver and go to Settings;
- (b) Tap “Request Account Deletion”, optionally add a reason, and tap “Send request”.
1.2 In the app, signed out (for example, you forgot your PIN):
- (a) On the sign-in screen, enter your company code and your username or driver ID;
- (b) Tap “Request Account Deletion” and then “Send request”. For your security, the app gives the same answer whether or not the details matched an account.
1.3 By email: if you can no longer use the app, email hello@tachyo.co.uk from your work address with your name, your company name and your driver ID. We will pass the request to your employer’s administrator.
2. What happens next
- (a) Your request goes to your employer’s administrator, who sees it in the Tachyo admin panel;
- (b) Nothing is deleted until the administrator confirms the request;
- (c) Your employer may complete the request, or decline it where it has a legal duty to keep your records, or has a legal claim to deal with. Completing a request deletes everything listed in Clause 3. If your employer declines, it should tell you why;
- (d) We aim to see requests dealt with within one calendar month, in line with Article 12(3) UK GDPR, which your employer, as controller, must meet;
- (e) Once your request is completed, your account stops working.
3. What is deleted
When a request is completed, we delete your driver profile and sign-in and the records linked to it, including:
- (a) your name, driver ID, phone number, PIN and other profile details;
- (b) your shifts, and the location history, alerts, loads, revenue entries, delivery proofs and signatures attached to them;
- (c) your walkaround checks and incident reports;
- (d) your fuel, AdBlue and parking claims;
- (e) your holiday and rota records, pay rates and activation codes.
The deletion request itself is cleared of your name and details; we keep only a note that a deletion happened. Photographs and files are treated differently; see Clause 4(b).
Employers: completing a request removes these records from your account. If you must keep any of them (see Clause 4(a)), export them first or decline the request and tell the driver why.
4. What is not deleted
- (a) Records that your employer must keep. If your employer declines your request for a legal reason, your records stay in its account under its own retention rules. The law requires operators to keep vehicle safety-inspection and defect records for at least 15 months (DVSA Guide to maintaining roadworthiness), working-time records for two years (Road Transport (Working Time) Regulations 2005) and pay and tax records generally for six years. Tachyo only deletes on the employer’s confirmation. Ask your employer which records it keeps and for how long.
- (b) Photographs and files you uploaded (defect and walkaround photographs, delivery proofs and receipts). These are not removed straight away: they can form part of the safety, working-time and delivery records an operator must keep by law, so they are held in restricted private storage for 24 months from the day they were uploaded and are then deleted. After your account is deleted they are no longer linked to your profile or to records in the app. You can ask us for a copy, or raise a concern, at privacy@tachyo.co.uk.
- (c) Documents already produced. Files your employer already generated or sent, such as payroll files, exported reports, shared report links and emailed summaries, are separate copies and are not changed when your account is deleted. Your employer is responsible for those copies.
- (d) Information about other people that does not identify you.
- (e) Copies in provider backups, which are overwritten in the ordinary course of our hosting provider’s backup cycle.
5. Office and administrator accounts
If you are an office user or administrator of a Tachyo customer and want your own account deleted, ask your company’s administrator to remove it, or email privacy@tachyo.co.uk. Account and security records about administrators are handled as described in our Privacy Policy.
6. Help and contact
Questions about a deletion request: hello@tachyo.co.uk. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).