Driver App Terms of Use

1.1 Who we are. The app is provided by [INSERT registered company name], a company registered in England and Wales with company number [INSERT company number], whose registered office is at [INSERT registered office address] (“Tachyo”, “we”, “us”).

1.2 Why you are using it. Your employer (or the company you drive for) is Tachyo’s customer and has given you access. Its use of Tachyo is covered by our Customer Terms, which you are not a party to. By using the app you accept these terms.

1.3 Related documents. Please also read the Driver Privacy Notice, the Telematics & GPS Policy and the Acceptable Use Policy.

2.1 We give you a personal, non-exclusive, non-transferable, revocable licence to use the app on your phone for your work for your employer, while your employer keeps your account active.

2.2 You must not copy, modify, reverse-engineer or try to extract the source code of the app (except where the law does not allow this restriction), resell or share it, or use it for anything other than that work. We and our licensors keep all rights in the app.

• Your account is for you only. Keep your PIN confidential and do not let anyone else use your account or phone while you are signed in. Activity under your account, including clock-in and clock-out times, is treated as done by you.
• Choose a PIN that is hard to guess. Tell your employer straight away if you think someone else knows it.
• Your employer controls your account and can deactivate it at any time.
• The app needs the phone permissions described in the Telematics & GPS Policy to work. If you turn them off, features such as clocking in may not work. That does not change what you owe your employer, which is a matter between you and them.

4.1 Do not hold or use your phone, or this app, while driving. Clock in or out, complete checks, photograph receipts and handle loads only when the vehicle is safely stopped and it is legal to do so. Nothing in the app asks you to take a risk.

4.2 The app is not a navigation, tachograph or emergency system. Hours counters are estimates; the tachograph and driver card are the legal record. The SOS button alerts your employer’s dispatch team only. In an emergency, call 999.

Use the app honestly. Do not falsify clock-in and clock-out times, locations, walkaround checks, receipts, delivery proofs or signatures, and do not use mock-location or GPS-spoofing tools, or tamper with the app. The app rejects locations the phone reports as simulated. What your employer does about a breach is a matter between you and them. See the Acceptable Use Policy.

How your data is collected and used, who decides, how long it is kept and how to use your rights are in the Driver Privacy Notice. You can ask the app to delete your account (Delete Your Account).

We provide the app as it is and will use reasonable care to keep it working, but we do not promise it will always be available or error-free, for example because of your phone, your signal or planned maintenance. We may update it, and some updates may be needed to keep using it. For help, contact your employer first, or support@tachyo.co.uk.

8.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

8.2 Otherwise, to the extent the law allows, we are not liable to you for losses caused by your phone or network, by events outside our control, or by decisions your employer makes (for example about pay, shifts or discipline), which are between you and your employer. We are not liable for indirect or consequential loss.

You can stop using the app at any time and ask for your account to be deleted. Your licence ends when your employer deactivates your account, ends its agreement with us, or if you breach these terms. Clauses that by their nature should continue (including liability) do so.

10.1 Between you and Tachyo. These terms are between you and Tachyo only, not with Apple Inc. or Google LLC (the “Stores”). Tachyo, not the Stores, is responsible for the app and its content. The Stores have no obligation to provide maintenance or support for it.

10.2 Warranty and claims. If the app does not meet any warranty that applies by law, tell us. As between you and the Stores, Tachyo is responsible for any claims about the app, including product liability, legal compliance and intellectual-property claims.

10.3 Store terms. You must also comply with the terms of your phone’s platform and Store (for example Apple’s standard licensed-application terms, or Google Play’s terms), and you confirm you are not located in a country subject to a government embargo or listed as a restricted party.

10.4 Third-party beneficiary. If you downloaded the app from the Apple App Store, Apple and its subsidiaries are third-party beneficiaries of these terms and, once you accept them, may enforce them against you.

10.5 Questions or claims. Contact us at support@tachyo.co.uk or at the address of our registered office above.

11.1 Changes. We may update these terms and will tell you in the app. Using the app after an update means you accept it.

11.2 Law. These terms are governed by the law of England and Wales and its courts have jurisdiction, but you may also bring a claim in the courts of the part of the UK where you live, and you keep any rights the law gives you that cannot be excluded.

11.3 Contact. support@tachyo.co.uk.